Vacation Rental Policies

JoAnn Mangum Vacation Rentals Policies
  • Check-In (5:00pm EST): We will make every effort to have your vacation home ready by check-in time
  • Check-Out (10:00am EST): Check-out time must be strictly adhered to. Guests occupying the property beyond the checkout time will be charged a late check-out fee equivalent to $100.00 for each hour of occupancy beyond the checkout time unless a late check out is previously arranged.
    This provision shall not be construed to permit the Tenant to stay an additional night or stay beyond the check-out time.
  • Your rental includes Accidental Damage Insurance for accidental damage up to $1500 if reported before your rental departure.  Rental properties are inspected before and after each occupancy. Rental guests have full financial responsibility for damages or extra cleaning due to misuse, negligence, missing items or pets. If damage occurs during your stay, please contact us immediately so that we can file an insurance claim for covered accidental damage.
  • Travel Insurance Refunds are to be handled directly with the Travel Insurance Company.
  • In the event of a cancellation by Tenant, Tenant shall receive a refund of all payments made by Tenant, less 10% of gross rental fee + $99 Reservation/Insurance Fee if the Premises are re-rented on the terms set forth herein. If the Premises are not re-rented on the terms set forth herein, Tenant will not be entitled to a refund of any payments made. Refunds, if due, will be refunded upon receipt of payment from the new guest.
  • We offer travel insurance that can be purchased through RentGuardian, (888.933.1113) or visit www.rentalguardian.com  In the event of a Mandatory Evacuation Order due to a hurricane, you will only be charged for the nights that you occupied the unit, plus the linens/cleaning, reservation/accidental damage fee and taxes. If you choose to leave in a Voluntary Evacuation no refunds will be given. No refunds will be given for early departure due to inclement weather, personal illness or other reasons.
  • Payment: Accepted forms of payment are as follows: personal check (must be received 30 days prior to your arrival), Visa, MasterCard,  money orders, cashiers checks, and certified checks.
  • All rentals are subject to North Carolina and County sales tax (12.75%)
  • Rental Payments:  50% within 7 Days of reservation;   Balance (50%)  30 days prior to arrival
  • All checks payments are to be made to JoAnn Mangum Vacation Rentals
  • Credit Card Payment balances will be charged to your credit card 30 days prior to your reservation arrival date – If you would like to make a payment in a different form or your credit card has expired from the initial deposit, we must be informed and receive the payment before the 30 days.
  • Payments not received 30 days prior to occupancy may result in loss of deposit and/or cancellation of reservation without notice.
  • Please make sure that your reservation number or name on the reservation is on any remittance so that we can be sure your payment is accounted for correctly.  Returned checks are subject to a $25.00 check handling charge.
  • Maximum Occupancy: The maximum number of guests per unit is based on the individual unit’s ability to comfortably and safely accommodate our guests. Occupancy limits are in accordance with rules of the State Fire Marshal’s Office and Public Health Office. No exceptions will be made. By example, sleeping limits shown as “accommodates 6-8” indicates a maximum occupancy of “8” people, including children. Guest exceeding occupancy stated in rental agreement  will be subject to forfeiture of advance payment, deposit and/or rental money, and will be evicted.
  • Advance Reservations: Reservations are accepted up to one year in advance. Reservation dates will be confirmed and unit will be booked at current rental rates.
  • Rental Rates prior to booking are subject to change without notice.
  • Age Requirements: We do not rent to anyone under the age of 25 (legal photo ID required upon request).
  • Any reservation made under false pretenses will be subject to forfeiture of advance payment, deposit and/or rental money. Violators will be evicted.
  • Homes: Our vacation rental homes are individually owned and furnished. We try to accommodate our renters, but we will not give refunds or adjustments if you find the decor or furnishings unacceptable to your preferences as long as that decor/furnishing are actually reflected on our website www.joannmangum.com . We manage privately owned vacation homes that are furnished to the owner’s tastes, but no two properties are the same. Rates, descriptions, bed sizes, inventories, and furnishings are subject to change without notice. Neither the rental agent nor the owner will be obligated to neither provide replacements nor give refunds for failure or absence of any items.
  • Supplies: All properties are equipped with initial setup of supplies such as of toilet paper, paper towels, and trash can liner. Tenants must furnish, food, cleaning supplies and personal items for the rental period.
  • Agent and owner can assume no responsibility for any articles left on the premises by tenant. Any request for items to be returned will be returned at guest’s expense.
  • Remember to Bring: Toilet Paper, Paper Towels, Garbage Bags, Laundry Detergent, Aluminum Foil, Plastic Wrap, Napkins, Dishwashing Detergent, Bath Soaps, Medicines, Sun Block, Special Cooking Items, Sunglasses, Food, Condiments, Beach Towels, etc.
  • Housekeeping: Your unit will be thoroughly cleaned before your arrival. If you are not satisfied with the condition upon check-in, please contact our office immediately and we will dispatch a housekeeping representative. If you have not called within 24 hours of your arrival, we will assume you found your unit in acceptable condition. We would ask that you leave your property in the order that you found it; this includes, but is not limited to, the placement of interior and exterior furniture. Please insure that no dirty dishes are left in the sink or dishwasher, and are returned to the cabinets.
  • Linens: An initial linen supply (one set of towels including one bath towel, and one wash cloth per number of persons the property sleeps and one set of sheets per bed) will be provided.  Kitchen linens include one dishtowel and one dishcloth.
  • Repairs and Service Calls: Any problems, needed repairs/services, or inoperative equipment must be reported to us promptly after discovering it. We will make every effort to have repairs taken care of quickly and efficiently, however if you would rather not be bothered just let us know and we will take care of the issue upon your departure. Please know that any items not reported while on your stay or items reported after your departure will not be subject to any refund or rate adjustment if issue were to warrant such.
  • All homes will be fully functional at check-in but we cannot guarantee appliances, TV’s, air conditioners, fireplaces, etc. and refund or rate adjustments cannot be made for any mechanical failure.
  • Property or Guest Amenities: All efforts will be made to accommodate property amenities or guest amenities advertised or offered.  However under no circumstances can we guarantee or warrant any one property or guest amenity. Please report any issues with property or guest amenities immediately.
  • Gas/Charcoal Grills: Grills are provided in some rental units. For fire safety all charcoal grills are prohibited on decks, porches, and balconies on all rental units. You are subject to immediate eviction if you are found violating this policy. If the rental unit you are occupying does not contain a grill or the grill it contains is not operating properly, inquire at our office for availability and/or service. Sorry we cannot guarantee operation or availability of grills. Should you utilize a charcoal grill, be careful to properly dispose of coals to prevent fires.
  • If a pool is provided at the rental property, it will be prepared and tested for proper and safe chemical levels by a Certified Pool operator prior to your arrival
    •  If the following conditions exist at any time during your occupancy call the us immediately and discontinue use until the pool has been serviced and Tenant is notified it is safe for use:
      • Water clarity is milky or bottom of tub/pool is not visible
      • Misuse of pool by spilling foreign substances (a Service Charge may apply in this instance).
      •  Under no circumstances are pets allowed in the swimming pool. Violation of these provisions shall be grounds for immediate eviction and renter will be responsible for all damage caused.
      • Pools are not heated; Pools normally open May 15 and close September 15 (Dates may change due to weather or issues beyond our control)
  • Homes that advertise a community pool as an amenity are subject to availability as determined by the managing authority responsible for the care of the pool and not JoAnn Mangum Vacation Rentals.  Pools are not heated; Pools normally open May 15 and close September 15 (Dates may change due to weather or issues beyond our control)
  • Trash:
    • Beaufort (except Club Beaufort): If any trash is in the property’s receptacles, please move the receptacle to the pick-up point on the trash service day On the days the service is provided please have the receptacle out to the road by 7am (EST) and bring it back by 6pm (EST) that same day. If excessive trash is left behind due to non-compliance additional cleaning fees may be applied.
    • If Vendor picks up the trash (includes Club Beaufort), trash is picked up at house-side
    • If the house you are renting required you to remove the trash, take trash to county trash site as directed in your Check-In Letter
  • Smoking is strictly prohibited inside all rental units. You will incur additional charges for carpet cleaning and deodorizing if any evidence of smoking is found in your unit. There are no exceptions to this policy.
  • Pets: Only homes that are designated “pet friendly” will allow dogs only for a non-refundable pet fee.  Guests must have pet occupancy approved at the time of reservation or prior to arrival. Any material damage by a pet to the rental property will be the responsibility of Tenant and shall be paid immediately. Tenants with undeclared or unauthorized pets may be asked to vacate immediately with no refund and be charged a $300 non-declared pet fee. If evidence of pets is found on the property without prior approval, the non-refundable pet fee will be charged to the credit card on file without notice. If fleas are present after check-out, tenants may be charged an additional extermination fee.
  • Utilities: No compensation will be given for temporary outage of electricity, gas, water, cable or satellite. Utility service outages should be reported immediately and all efforts will be made to have them restored as soon as possible. In the event an outage cannot be restored JoAnn Mangum Vacation Rentals has the right to substitute rental properties (see Right to Change Rental Assignments below) if available, for the remainder of the reservation or until the utilities are fully restored, whichever occurs first.
  • Rental Homes for Sale: Rental units may be on the market for sale. In the event a request to show the unit is made, owners reserve the right to allow showings accompanied by themselves or by Real Estate agents to qualified buyers by appointment only. Guests will be notified in advance and every effort will be made not to disrupt your vacation.
  • Right to Change Rental Accommodations (Substitution): We reserve the right to substitute comparable accommodations without prior notice or liability in the event of a sale of the rental property, or if the property becomes unavailable due to maintenance or other problems. We cannot absolutely guarantee a specific rental property in the event of unforeseen circumstances, which could render the property to be unsafe or uninhabitable. We will make every effort to contact you should this happen.  When comparable accommodations are not available, guests will have the option of selecting from available properties at the comparable published rate or receiving a complete refund.
  • Construction: There is the possibility that construction projects may be in progress near-by during the time of your stay. JoAnn Mangum Vacation Rentals cannot predict when or where these jobs will begin or how long they will last. Therefore, we have no control in these situations and no compensation or substitutions to other properties will be considered.
  • Disclaimer: Tenant(s) shall rely only upon any statements or representations made by JoAnn Mangum Vacation Rentals or its agents with respect to the property’s level of suitability for a specific use or with respect to property condition. Every effort has been made to assure the accuracy of this information. However, JoAnn Mangum Vacation Rentals cannot assume responsibility for errors or omissions; rental data, terms and conditions are subject to change without notice.
  • Limitations: Premises shall be used for recreational purposes only in a non-offensive manner. No use shall be made thereof which is unlawful, improper, noisy, or offensive, or contrary to the State of North Carolina laws and ordinances, or of local town ordinances. No weddings, receptions, reunions, or gatherings of the like will be permitted due to liability. If you would like to plan an event such as these we have to be informed and documented (Fees will apply). Failure to comply can result in immediate eviction and loss of all monies paid. No large gatherings for games of chance, clubs, or other organizations for activities open to the public, no campfires may be kindled, no tents, trailers, campers, motor homes, nor mobile homes, will be allowed on the premises. Upon expiration of the rental period, tenants agree to give peaceable possession of the said premises to JoAnn Mangum Vacation Rentals in as good a condition as they now are, usual wear accepted.
  • Proper Notice: The parties agree that all notices shall be deemed given if sent to Tenant at email address or telephone number provided at time of reservation. All notices shall be deemed given to JoAnn Mangum Vacation Rentals if received at telephone number: (252) 728.5013, email address vacations@joannmangumrentals.com  or by mail to 222 Pintail Lane, Harkers Island, NC  28531 and acknowledge in writing from JoAnn Mangum Vacation Rentals.  In the event of a dispute, legal action may only be instituted in the County within which the Rental Property is located. If any part of this agreement shall be deemed unenforceable by law, that part shall be omitted from this Agreement without affecting the remaining Agreement.
  • Indemnification: Tenant(s) agree to indemnify and save harmless the Owner(s) and Agent(s) for any liabilities, theft, damage, cost or expense whatsoever arising from or related to any claim or litigation which may arise out of or in connection with Tenant(s) use and occupancy of the rental property including but not limited to any claim or liability for personal injury or damage or theft of property which is made, incurred or sustained by Tenant(s). The terms “Agent(s)” and “Owner(s)” as used in this Agreement shall include their heirs, successors in interest, assigns, employees, agents, and representatives where the context requires or permits. The term “Tenant(s)”, “You”, and “Your” as used in this Agreement shall include Tenant(s) heirs, successors, assigns, guests, invitees, representatives and other persons on the rental property during Tenant(s) occupancy (without regard to whether such persons have authority under this Agreement to be upon the rental property), where the context requires or permits.
  • Termination: JoAnn Mangum Vacation Rentals may terminate this Agreement upon the breach of any of the terms hereof by Tenant. Tenant shall not be entitled to the return of any rental paid under the terms of this Agreement and shall vacate the Unit immediately.